FAQ

What do you need to know?

General

  • Can I leave Orbit Festival and re-enter at some other time during the day?

    No, unfortunately this is not possible. After leaving Orbit Festival you can only re-enter the festival with a new, unscanned ticket.

  • During which time is it possible to enter Orbit Festival?

    The entrance to orbit Festival is opened from 12:00 until 20:00h. After this, it won’t be possible to enter Orbit as the entrance will be closed.

  • What is Orbit Festival?

    We are Orbit Festival. A remarkable place, which is a discovery in itself already. Variety is our identity, and we share our identity with our partners. We’re joining forces with IsBurning Amsterdam, United Identities, La Cassette and Uncloud. An intimate, impressive festival on the 27th of July 2024 with a stunning line-up at one of the most unique locations in Utrecht ever.

  • Where does Orbit Festival take place?

    Orbit festival will take place at Fort bij Vechten in Bunnik.

  • When does Orbit Festival take place?

    Orbit Festival takes place on Saturday 27th of July 2024.

  • From which age can I visit Orbit Festival?

    To visit Orbit Festival you have to be at least 21 years old. Your ID might possibly be checked. If you aren’t able to show your ID it’s not possible to visit the event.

  • What are the rules of conduct at Orbit Festival?

    Our primary core value is to create a place where everyone feels completely safe, accepted and respected.

    Orbit Festival will be a day full of memorable moments and unity. An experience like this can’t exist without tolerance and a flexible attitude from everyone. Please help us by treating your environment with respect and by looking out for yourself and one another.

    At Orbit Festival racism, sexism, ableism, body shaming, homophobia or transphobia are absolutely not tolerated and neither are sexual harassment and/or violence.

    If you experience any discomfort or feel unsafe/unwelcome you can report this to our festival crew, the security or the present Awareness team members. Our Awareness team members are walking around at the festival and are recognizable by their fluorescent vests.

    All shared information will be treated with privacy and confidentiality.

    If a person is intimidating, being appropriate, violent or aggressive in both behaviour and/or communication we will undertake action immediately. This also means that we can refuse a person entry to our festival if we notice this type of behavior at the entrance.

    If a visitor is in violation with our house rules, we retain the right the remove this visitor from our festival without the reimbursement of their ticket. If necessary, we will also inform the police.

    Please leave the surroundings as clean and peaceful as you approached it. If you would like to report an incident or complaint after the festival you can send an e-mail to info@was030.nl and we will get back to you as soon as possible.

  • Are there lockers at Orbit Festival?

    Yes, there are lockers available at Orbit Festival. In these, you can store your clothing and valuable items which you don’t want to always carry around with you. The lockers can be opened and closed endlessly. You can rent a locker online in advance or during the festival at the locker desk. We advise you to rent a locker in advance, this means you don’t have to queue and wait at the festival. The use of a locker is at its own risk.

  • Can I pay with PIN and/or cash at Orbit Festival?

    During Orbit Festival it’s only possible to pay with PIN, payment with cash is not possible.

  • Do I pay with tokens at Orbit Festival?

    No, during Orbit festival, we don’t use tokens but operate with a system where you pay directly at the bar or food truck when placing your order. Payment is made using your debit card. Unfortunately, cash payments are not accepted.

Ticket info

  • How does it work if I’ve rented a locker online?

    In case you’ve rented a locker online via our ticket shop, you will receive an e-mail at 19.00h on the day before the festival. In this e-mail, you can find your locker number and the pin code of your locker. This means you don’t have to visit the locker desk at the festival, you can look up your locker right away and use it. If you haven’t received a locker number and code please contact Lockerbox via tickets@lockerbox.nl or visit the service desk at the festival with your proof of purchase.

  • Where can I buy my tickets for Orbit Festival?

    Tickets are available now in our ticketshop. We strongly advise you to only buy your ticket via the official presale addresses and TicketSwap. The organization can only guarantee for these tickets to be valid and provide a service based on that.

  • Should I keep my busticket for the way back?

    Yes, you should show your hardcopy ticket at the way back as well. Only by showing this ticket, you can enter the bus again. In case you lost it, you can buy a one way ticket for €6, -. NOTE: you can only pay by pin.

  • How does it work if I bought an online shuttle bus ticket?

    In case you bought an online bus ticket, you can show this at the bus (printed or on your phone). When your ticket is scanned and valid, you will receiver a hardcopy bus ticket. After, you can enter the bus.

  • How does it work if I bought an online parking ticket?

    In case you bought an online parking ticket, please show this to the employee at the parking lot, this can be printed out or you can scan it on your phone. When your ticket is scanned and is valid, you can drive into the parking lot and park your car.

  • I’ve lost my ticket for Orbit Festival, what now?

    This can happen of course. Check our inbox and spam box of your e-mail first to be sure. If you really can’t find it, check your bank account and look for the order number that is listed in the description of your payment. You can use this order number to find your tickets HERE on the website of Eventix.

     

     

     

  • Is it possible to scan my ticket on my phone?

    Yes, please! In order to do so please turn up the brightness of your phone to 100% and keep your mobile-ready.

  • What if Orbit Festival is sold out?

    We strongly advise you to buy your tickets via Ticketswap when Orbit Festival is sold out. Ticketswap is an official ticket partner. The organization advises against the purchase of tickets via a third party because the organization can’t guarantee that these tickets will be valid. The organization can only guarantee for these tickets to be valid and provide a service based on that.

Lost & Found

Need Help?

  • I have a service dog, can I visit Orbit Festival with him/her?

    Yes, a service dog, or similar, is the only animal that is allowed at Orbit Festival. However, we strongly discourage visiting an event with your service dog (or similar). Contact toegankelijkheidinfo@elevation-events.com if you are still considering this or if you have any questions.

  • I’m pregnant, is it a wise idea to visit Orbit Festival?

    It’s your own responsibility and decision to visit Orbit Festival if you are pregnant. Research has shown that alcohol and loud noises can be harmful to unborn children. Where appropriate, consult your doctor to discuss what would be a wise decision.

  • I’m suffering from mental problems/aren’t very comfortable, is it a good idea to visit Orbit Festival?

    This is a consideration and choice that only you can make. In our opinion you’re more than welcome. But keep in mind that Orbit Festival is a busy event with a lot of visitors and the accompanying crowds. Are you in need of some relaxation? There usually are plenty of chill-out spots where you can retreat and relax. At least talk to the people that are close to you if you’re having doubts about visiting Orbit Festival. You’ll probably come to the right conclusion after doing so.

  • I have a diet, can I bring my own food to Orbit Festival because of this?

    This is only possible in very exceptional cases. This only accounts for a specific diet for medical reasons and you have to be in possession of a doctor’s note. It also has to be clear that the food required for the diet isn’t available at the event. Please contact info@elevation-events.com if you have any doubts.

  • I use medication or something else for medical purposes, can I bring this to Orbit Festival?

    Yes, this is possible, but please make sure that you are in the possession of a medical passport and that you’re able to show this at the entrance. Next to this, it’s also important that it’s shown clearly which medication you are carrying. Report the fact that you’re carrying medication during the visitation, after this, a medical specialist will examine the medication and will decide if you can take it inside with you. Generally, it’s possible to store your medical item(s) at the first-aid post if you brought something that has to stay cooled for medical purposes or something that can’t be carried around with you very easily. Please report this in advance via info@elevation-events.com.  Also, notify the security staff before the visitation starts so a medical specialist can determine if the medical item(s) can be brought inside.

  • Is there a possibility to express milk at Orbit Festival?

    Yes, in general, it’s possible to temporarily use one of the spaces at the first-aid post at Orbit Festival. You can report yourself at the first-aid post whenever you need it, you don’t have to report this in advance. In the unlikely event of a crowded first-aid post, it could be possible that you’d have to wait for a bit or that you get assigned to an alternative location. At the first-aid post, there’s also a refrigerator present that can be used to temporarily store the products.

  • Is there a first-aid post present at Orbit Festival?

    Yes, at Orbit Festival there is a fully equipped first-aid facility present. Medical specialists – who usually work at hospitals – are present at that post. The present facilities are more or less equal to the ones at an E.R. – so in case something would happen you will be in good hands. Next to this the first-aid post is also equipped with some types of medication and the basic utilities, such as paracetamol and band aids.

  • At this moment, I have reduced mobility. Can I still visit Orbit Festival?

    This depends on how much reduced your mobility is. The organization is doing its utmost best to make sure that Orbit Festival is accessible for everyone. Paved paths run throughout the site and road plates and wooden floors have been laid. However, not all transitions are seamless and without thresholds. In addition, a large part of the festival consists of unpaved surfaces that, partly depending on the weather, are not always accessible to everyone. However, most of the stages en facilities are easy accessible. Furthermore, there are special facilities, such as a widened entrance and a disabled toilet. Do you still have doubts if it’s possible to visit Orbit Festival in your specific case? Send us an e-mail at toegankelijkheid@elevation-events.com and together we’ll have a look at how to make it happen.

  • What about the accessibility at Orbit Festival?

    The organization is doing its utmost best to make sure that Orbit Festival is accessible for everyone. Paved paths run throughout the site and road plates and wooden floors have been laid. However, not all transitions are seamless and without thresholds. In addition, a large part of the festival consists of unpaved surfaces that, partly depending on the weather, are not always accessible to everyone. However, most of the stages and facilities are easy accessible. Furthermore, there are special facilities, such as a widened entrance and a disabled toilet. Do you still have doubts if it’s possible to visit Orbit Festival in your specific case? Send us an e-mail at toegankelijkheid@elevation-events.com and together we’ll have a look at how to make it happen.

Food en non-food

Hardcups

  • Can I keep my cup?

    Yes, you can, but a cup only becomes sustainable if we can use it again at the next festival. Are you leaving? Then return your cup to the bar. With the cup token you receive in return, you can win great prizes!

  • Why does Orbit festival use hardcups?

    Several studies show that using hardcups significantly contributes to a sustainable festival. Using hardcups saves more than two million disposable cups/bottles annually for our organization alone.

  • Orbit festival uses Hardcups

    Orbit festival uses Hardcups; how does that work? At Orbit festival, all drinks are served in reusable cups or pet bottles. How does it work? Pay 0.5 tokens for your first cup or pet bottle. When your cup or bottle is empty, return it to the bar when getting a new drink, and it will be exchanged for a new cup or bottle for free. If you’re tired of your cup, you can temporarily exchange it for a cup token at the bars. When you want another drink, exchange your cup token for a new cup or bottle, so you don’t have to pay again.

Weather

  • Is free drinking water available at Orbit festival?

    Yes, free drinking water is available at the toilets. You can also get drinking water at the bar for a fee.

     

  • Can I bring a water pistol to Orbit festival?

    No, generally not. Only when the temperature is expected to rise above 28 degrees Celsius, small water pistols with a maximum length of 15cm are allowed.

  • Can I bring sunscreen to Orbit festival?

    Yes, you can bring sunscreen to Orbit festival as long as it’s spreadable and the packaging has a capacity of less than 100ml. Any form of sunscreen spray is not allowed.

  • What clothing advice do you give for Orbit festival?

    The advice is to wear clothing that you feel comfortable in and that suits the weather conditions. In any case, please consider the following:

    • It can cool down in the evening, so bring something warm for the night.
    • If there’s a chance of rain, bring a jacket.
    • If the sun is shining, it’s nice to bring sunglasses, a hat, or a cap.
    • In wet weather, good waterproof footwear can provide extra comfort.
  • What kind of shoes should I wear to Orbit festival?

    This mainly depends on the weather. In any case, we recommend wearing comfortable shoes that you can dance in. We advise against wearing heels, flip-flops, or going barefoot because the ground at Orbit festival is not uniformly smooth and consists of various surfaces such as grass, asphalt, wooden floors, tent floors, and mats. Not everything seamlessly and smoothly connects. In case of heavy rain, we try to cover as much of the ground as possible with flooring. However, it’s still advisable to wear better footwear or boots.

  • Are ponchos available at Orbit festival?

    No, in principle, ponchos are not available, and we expect everyone to bring their own raincoat. We do this from a sustainability perspective, among other reasons.

  • If it rains during Orbit festival, can I stay dry?

    At Orbit festival, there are covered areas available. All these areas together ensure that most visitors can stay dry during a rain shower. However, at the busiest times, not everyone will be able to stay dry. Therefore, we recommend bringing a raincoat if there’s a chance of rain.

  • Does Orbit festival monitor the weather?

    Yes, Orbit festival closely monitors the weather forecasts, assisted by various weather services. We will inform you in a timely manner and advise you on what to do if the weather might affect the safety or progress of the festival.

House Rules

  • Can I bring a water pistol to Orbit festival?

    No, generally not, only when the temperature is expected to rise above 28 degrees Celsius, small water pistols with a maximum length of 15cm are allowed.

  • Can I bring sunscreen to Orbit festival?

    Yes, bringing sunscreen to Orbit festival is allowed as long as it is spreadable, and the packaging has a capacity of less than 100ml. Any form of sunscreen spray is not allowed.

  • How does the access control work at Orbit festival?

    Upon entering Orbit festival, you will be asked to participate in a voluntary search of yourself and the belongings you have with you. You always have the option to choose someone of your own gender for the search. To do this, stand in the correct line. If you prefer not to be searched, unfortunately, we cannot grant you access to the festival site.

  • From what age can I visit Orbit festival?

    To visit Orbit festival, you must be at least 21 years old. Additionally, you may be asked for identification. If you cannot show it, unfortunately, you cannot attend the festival.

  • Can I bring my pet to Orbit festival?

    No, pets are not allowed at Orbit festival (with the exception of assistance dogs or similar).

  • Can I bring my E-cigarette and associated liquids to Orbit festival?

    Yes, you can bring one E-cigarette to Orbit festival. The associated liquid may only be brought inside when the packaging is new and still sealed (maximum one per visitor). Smoking an E-cigarette is only allowed in locations that are not covered.

  • Is smoking allowed at Orbit festival?

    Yes, smoking is allowed at Orbit festival but only in locations that are not covered. When smoking outside covered areas, please consider your fellow visitors and always dispose of cigarette butts in a bin.

  • I want to advertise or sell something at or around Orbit festival, is this possible?

    No, without written permission, it is prohibited for third parties to distribute flyers/advertise at or around Orbit festival and/or sell goods/services, such as laughing gas and/or food.

  • Are there dress code requirements during Orbit festival?

    No, there are no specific dress code requirements during Orbit festival, but you should look presentable. Wearing a football shirt and/or discriminatory and/or otherwise offensive clothing, as well as face-covering clothing, is not allowed.

  • Is drug use allowed at Orbit festival?

    No, just like in the rest of the Netherlands, drugs are not allowed at Orbit festival. Even drugs tolerated in the Netherlands are prohibited at Orbit festival. Orbit festival enforces a zero-tolerance policy on drugs. Upon detection of drugs, access to the site will be denied/removal from the site will occur, and the police will be notified.

Celebrate Safe

  • Alcohol and drug use

    The risks of using alcohol and/or drugs are known. But be extra careful when using alcohol and drugs at temperatures above 20 degrees. Alcohol and/or drugs raise body temperature. So if you dance for a long time and don’t drink enough, the risk of overheating increases. Drink enough water but not too much: a maximum of 1 to 2 glasses per hour. If you drink too much in a short time, there is a risk of water intoxication. If someone dies, it is usually due to overheating or water intoxication as a result of alcohol and/or drug use. So be careful and cool down now and then.

  • Sexual harassment

    Sexual violence or sexual harassment are not tolerated at Orbit festival in any way. If you are harassed or feel threatened: report it to the organization. This can be done with all security and first aid workers. They will assist you and contact a supervisor within the organization who can further assist you. All security personnel have undergone training and know how to act. Female security is also present. At the first aid station, there are experts who can assist you. You can also make a report online. Then email info@elevation-events.com (not monitored continuously). In case of crossing boundaries, you can of course also report it to the police. The organization can assist you with this if desired. Of course, all reports are treated confidentially. For more general information about medical and psychological advice and how to file a report, visit www.centrumsexueelgeweld.nl.

  • Before the party

    Before going to the festival, check the weather forecast and look for tips under the “weather” section. Be careful not to bring valuable items and/or leave them in your car and watch out for pickpockets. Always follow the instructions of our security staff. In case of a special situation, let your loved ones know via SMS that you’re okay.

Shuttle bus

  • Are there buses from other cities to the Orbit festival?

    No, there are no buses from other cities to the Orbit festival.

  • Can I also buy a single ticket?

    Yes, but single tickets can only be purchased for the return journey. These cost 6 euros and are only available from the bus. Please note: Only card payments are accepted on the bus. Bus Travel from Other Cities:

  • Can I buy a bus ticket from the bus?

    Yes, you can always purchase a ticket from the bus. A round-trip ticket costs 12 euros. For faster processing, we recommend purchasing a bus ticket online in advance, which is also cheaper. Please note: Only card payments are accepted!

  • Do I need to keep my bus ticket for the return journey?

    Yes, you must also present your hardcopy ticket for the return journey. Only passengers with a hardcopy ticket are allowed to board the bus again. If you lose your ticket, you can purchase a single ticket for 6 euros from the bus. Please note: Only card payments are accepted on the bus!

  • How does it work if I’ve bought a bus ticket online?

    If you’ve purchased a bus ticket online, show it to the bus driver, either printed or on your phone. Once your ticket is scanned and validated, you’ll receive a hardcopy bus ticket. You’ll need this ticket to board the bus.

  • What is the cost of a ticket for the shuttle bus and where can I purchase one?

    It’s best to purchase a shuttle bus ticket online. A round-trip ticket costs 10 euros excluding ticket fees. A round-trip ticket can also be purchased from the bus for 12 euros. Single tickets can be purchased from the bus on the return journey for 6 euros each. Please note: Only card payments are accepted!

  • How frequently does the shuttle bus run?

    During the Orbit festival, the shuttle bus runs continuously. A bus departs every 15 minutes. If you use the shuttle bus during off-peak hours, you may have to wait for a short while, but this wait is unlikely to exceed 25 minutes.

  • What are the operating hours of the shuttle bus?

    Between Utrecht station and Orbit festival, the shuttle bus runs from 11:30 AM to 7:30 PM.

    Between Orbit festival and Utrecht station, the shuttle bus runs from 8:00 PM to approximately 12:30 AM (until the last visitor has left the festival grounds).

  • Where does the shuttle bus run from and to?

    During the Orbit festival, the shuttle bus runs between Utrecht Central Station and the festival site. At Utrecht Central Station, follow the signs to the shuttle bus. At the festival, the bus departs in the evening from the same location where it dropped you off in the afternoon. If you’re unsure where that was, follow the signs for “shuttle bus” from the festival site.

  • Does a shuttle bus operate to and from the Orbit festival?

    Yes, during the Orbit festival, a shuttle bus operates.

Public Transportation

  • Until what time can I return home using public transportation?

    The exact time you need to leave to get home depends on your location. From Utrecht Central Station, trains to most major cities run until around 01:00. To find out the best way to get home from there, we recommend consulting 9292OV.

  • How can I get to the Orbit festival using public transportation?

    If you’re traveling to the Orbit festival using public transportation, we recommend traveling via Utrecht Central Station. Utrecht Central Station is easily accessible from all parts of the country. From Utrecht Central Station, there are shuttle buses directly to the Orbit festival. Use 9292OV to plan your route.

Parking

  • Can I buy a parking ticket at the parking lot?

    Yes, you can always purchase a ticket at the parking lot. A parking ticket costs 20 euros here. For faster processing, we recommend purchasing a parking ticket online in advance, which is also cheaper. Please note: Only card payments are accepted!

  • How does it work if I’ve bought a parking ticket online?

    If you’ve purchased a parking ticket online, show it to the cashier at the parking lot, either printed or on your phone. Once your ticket is scanned and validated, you can enter the parking lot and park your car.

  • How much does a parking ticket cost and where can I buy one?

    It’s best to purchase a parking ticket online. A parking ticket costs 17.50 euros excluding ticket fees. A parking ticket can be purchased for 20 euros at the parking lot cashier. Please note: Only card payments are accepted!

  • Where can I park at the Orbit festival?

    If you’re coming by car, enter Achterdijk, Bunnik as the navigation address. Follow the parking signs from the first signs and follow the instructions of the traffic controllers.

Taxi

  • Ordered Transportation such as Uber, Bolt, and Pre-Ordered Taxis

    I want to use ordered transportation, is that possible?
    Yes, during the Orbit festival, ordered transportation can drop you off and pick you up.

    Where can ordered transportation drop me off?
    If you’re arriving by ordered transportation, instruct the driver to enter Achterdijk, Bunnik as the navigation address. Follow the signs for “taxi” or “kiss & ride” from the first signs and follow the instructions of the traffic controllers. Only ordered transportation with a blue license plate can use the drop-off point; ordered transportation without a blue license plate can drop you off at the kiss & ride.

    Where can ordered transportation pick me up?
    If you want to return home by ordered transportation, instruct the driver to enter Achterdijk, Bunnik as the navigation address and follow the signs for “kiss & ride.” Walk to the kiss & ride and wait for your driver. Ordered transportation cannot wait at the taxi stand.

    Is the ordered transportation stand free?
    Yes, ordered transportation doesn’t need to pay to drop you off or pick you up at the festival.

  • Is the taxi stand free?

    Yes, taxis don’t need to pay to drop you off or pick you up at the festival.

  • Where can I have a pre-ordered taxi pick me up?

    Pre-ordered taxis and Ubers are directed to the kiss & ride. They will wait for you there.

  • Where can the taxi pick me up?

    If you want to return home by taxi, you don’t need to pre-book one; there are plenty of taxis available at the taxi stand near the festival. To find it, follow the signs for “taxi” from the festival site. Only official taxis with the correct permits are available at the taxi stand. If you’ve ordered a taxi or Uber, it will wait for you at the kiss & ride. Ordered taxis cannot wait at the taxi stand.

  • Where can the taxi drop me off?

    If you’re arriving by taxi, instruct the driver to enter Achterdijk, Bunnik as the navigation address. Follow the signs for “taxi” from the first signs and follow the instructions of the traffic controllers. Only official taxis can use the drop-off point; ordered transportation without a blue license plate cannot.

  • I want to use a taxi, is that possible?

    Yes, during the Orbit festival, there is a designated taxi stand where taxis can drop you off and pick you up.

Kiss & Ride

Bicycle/Scooter/Moped

By Foot

  • I want to walk to the Orbit festival, is that possible?

    Yes, you can walk, and we even recommend it! If you’re walking, follow the Achterdijk, Bunnik, and follow the signs for “pedestrian” from the first yellow signs you encounter, and follow the instructions of the traffic controllers.

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